Union Papertech

Level measurement solution relieves the pressure for speciality paper manufacturer.

Union Papertech uses pressure transmitters to monitor level in different parts of its paper manufacturing process. But measuring level in the ‘pool box’, an open tank containing a mix of water and fibre, was problematic. The instruments supplied by one of Endress+Hauser’s competitors continuously failed, much to the frustration of Union Papertech’s engineers.

One of Endress+Hauser’s experienced field sales engineers identified the cause of the problem: the mill’s hot and humid environment was creating condensation that was entering the sensor and causing the drift. The solution was to replace several of the old transmitters with Deltapilot M FMB50 hydrostatic level transmitters, which have been specially designed for plants with high levels of condensation.

Instrumentation Engineer Keith Hopkinson is delighted the problem has been resolved: “My stress levels have really come down! I couldn’t afford to be spending hours fixing the same problem time after time after time. It’s not only saving on downtime but the FMB50s are actually cheaper than the ones I used to have as well.”

Find out more

Make Smarter Decisions

Repeatability

of transmitter readings are ensured week after week

Stability and reproducibility

guaranteed with the Contite cell which is hermetically sealed

Over 18 months

since the transmitters were replaced with no issues

Downtime reduced

significantly with accurate and consistent measurements

What our customer said

“In 18 months since the transmitters were replaced I haven’t had any issues with them; I haven’t had to touch them. Nowadays I don’t have to think what kind of level sensor I’m going to use because I know Endress+Hauser will recommend the right product for me.”

Keith Hopkinson
Instrumentation Engineer

Get in touch

Our experts

Get in touch with one of our experts today to find out how you can make smarter decisions. Tel. 0161 286 5000

Lewis Rodgers - Service Technician

I prefer to spend extra time with a customer to explain something rather than just fixing it; that way, if it does happen again, they can resolve it themselves.

Ann Nolan - Service Contracts

Our tailor-made service contracts help customers to plan ahead to minimise disruption to their plant while meeting compliance requirements.

Chris Snelling - Energy Monitoring

Using our energy monitoring software, we help companies to track and manage their consumption of utilities to prevent fines for breaching usage limits.

Wes Allen - Energy Solutions

I’ve helped many customers achieve accreditation for their energy solutions. Our automated data collection system takes the pain out of reporting obligations.

Lisa Rothwell - New Business Development

It’s a great feeling to know that with a little help and support from us, our customers can make smarter decisions when it comes to getting the most out of their process.

Tim Sagar - Offshore

I’m responsible for commissioning safety-critical devices, which requires specialist knowledge and training. I help customers protect their assets by ensuring instruments function under difficult conditions.

Abbey Ratcliffe - Agile Team: Chemical

To guide my customers into making smarter decisions, I’ve learnt to be adaptable. Understanding customer needs is where it starts for me and building trust is vital.

Anwar Nawaz - Application Consultant

Customers these days want to get more from their assets such as data for predictive and preventive maintenance. I can advise customers on the right choice for them.

Katriona Kirkpatrick - Service Co-ordinator

I’m one of the people you’ll contact to plan a maintenance visit from an Endress+Hauser engineer, whether that’s a regular scheduled visit or urgent help with a breakdown.

Phil Waterworth - Project Engineer (Digital)

The main thing I do for customers is offer them visibility: of the product in their tanks, energy monitoring, diagnostics … you can’t make smarter decisions without data!

Louise Snaith - Life Sciences Industry Manager

I love finding the best option for the customer. Regardless of scope, budget or installation restrictions, I can always find a solution.

Oana Gheorghita - Project Development Engineer

My philosophy is to never make a customer wait for an answer, so I always respond to queries straight away. I try to anticipate their needs and add value to every project.

Cara Moore - Smart Support

For quick support with decision-making, customers can call, chat to us online or search our knowledge portal, which contains thousands of articles to help resolve issues on site.

Chris Warren - Ecommerce

Feedback from customers shows that ordering online saves time. Being able to view prices, lead times, technical specifications and order history simplifies the process.

Steve Ward - Customer Training

Our experienced trainers don’t just discuss the theory of process measurement and control but help customers to resolve the real issues they’re facing on site.

Dapo Adegbenro - Agile Team: Water

I try to make every interaction with customers fun and engaging. Developing relationships enables customers to get to know me and trust me to help when it matters.

Success stories

Here are some of the ways in which we’ve helped our customers make smarter decisions to save money and improve their processes.

Harvest Biofuels

Easier pH sensor calibration saves time and effort for biodiesel plant.

Our comprehensive range and application experiencewill help you make smarter decisions.