Abbey Ratcliffe - Agile Team: Chemical

To guide my customers into making smarter decisions, I’ve learnt to be adaptable. Understanding customer needs is where it starts for me and building trust is vital.

Anwar Nawaz - Application Consultant

Customers these days want to get more from their assets such as data for predictive and preventive maintenance. I can advise customers on the right choice for them.

Lisa Rothwell - New Business Development

It’s a great feeling to know that with a little help and support from us, our customers can make smarter decisions when it comes to getting the most out of their process.

Phil Waterworth - Project Engineer (Digital)

The main thing I do for customers is offer them visibility: of the product in their tanks, energy monitoring, diagnostics … you can’t make smarter decisions without data!

Chris Warren - Ecommerce

Feedback from customers shows that ordering online saves time. Being able to view prices, lead times, technical specifications and order history simplifies the process.

Tim Sagar - Offshore

I’m responsible for commissioning safety-critical devices, which requires specialist knowledge and training. I help customers protect their assets by ensuring instruments function under difficult conditions.

Wes Allen - Energy Solutions

I’ve helped many customers achieve accreditation for their energy solutions. Our automated data collection system takes the pain out of reporting obligations.

Andy Baker - Field Service Support

I work with customers to optimise their calibration schedules. By auditing their installed base and service routine, we can save money and improve plant performance.

Ann Nolan - Service Contracts

Our tailor-made service contracts help customers to plan ahead to minimise disruption to their plant while meeting compliance requirements.

Chris Snelling - Energy Monitoring

Using our energy monitoring software, we help companies to track and manage their consumption of utilities to prevent fines for breaching usage limits.

Cleveland Plummer - Calibration Support

When calibrating a device that's faulty or out of specification, I’ll discuss options for repair or replacement and recommend the most economical solution.

Louise Snaith - Life Sciences Industry Manager

I love finding the best option for the customer. Regardless of scope, budget or installation restrictions, I can always find a solution.

Oana Gheorghita - Project Development Engineer

My philosophy is to never make a customer wait for an answer, so I always respond to queries straight away. I try to anticipate their needs and add value to every project.

Cara Moore - Smart Support

For quick support with decision-making, customers can call, chat to us online or search our knowledge portal, which contains thousands of articles to help resolve issues on site.

Steve Ward - Customer Training

Our experienced trainers don’t just discuss the theory of process measurement and control but help customers to resolve the real issues they’re facing on site.

Lewis Rodgers - Service Technician

I prefer to spend extra time with a customer to explain something rather than just fixing it; that way, if it does happen again, they can resolve it themselves.

P & I Design

Online ordering offers consultancy service easy access to pricing and availability.

Lucite International

Electronic differential pressure measurement improves accuracy, ease of installation & maintenance for acrylic products manufacturer.

Solvay Composite Materials

Chemical company complies with demanding audits by outsourcing calibration to Endress+Hauser.

Lucite International - Heartbeat Technology

Heartbeat Technology’s inline diagnostics reduce downtime for acrylics manufacturer.